Frequently Asked Questions
Below are answers to the most common questions we receive from general contractors, facility managers, and project owners. If you don’t see your question here, feel free to contact us.
Technical & Installation Questions
What types of overhead doors do you install?
We install sectional doors, rolling steel doors, fourfold doors, and counter shutters. All models are compliant with NFPA and IBC code requirements and come with UL-listed openers where needed.
Do you provide shop drawings or submittals for review?
Yes. We provide complete submittal packages including shop drawings, specifications, cut sheets, and warranty documents as part of our pre-construction process.
Can you match door finishes or colors to existing materials?
Yes, most of our products can be powder-coated or factory-finished to match RAL or custom color schemes.
How do you handle fire-rated door installations?
We follow NFPA 80 installation and drop-test protocols. All fire-rated doors are tested on-site and come with documentation for AHJ and insurance records.
Project Coordination & Logistics
Do you coordinate directly with GCs and other trades?
Yes. We attend project meetings as needed and maintain clear coordination with the general contractor, electricians, and access control teams.
Do you work on government and municipal projects?
Absolutely. We’re fully insured, bonded, and have extensive experience in city, school district, and federal facility contracts.
What is your lead time for typical door systems?
Lead times vary by product. Standard sectional and coiling doors range from 2–4 weeks. Fire-rated or custom powder-coated models may take longer.
Can you install after hours or on weekends?
Yes. We offer flexible installation scheduling and 24/7 emergency service.
Maintenance, Warranty & Service
Do you offer a preventive maintenance program?
Yes. Our standard plan includes two site visits per year, quarterly check-ins, safety inspections, and lubrication/service of all moving components.
What’s your warranty on labor and parts?
Most products come with a 1-year labor warranty and a manufacturer’s warranty of 3–10 years depending on the product line.
How do I schedule service?
You can call us at (817) 704‑2666 or submit a request via our Contact Page. Emergency repairs are available 24/7.
Compliance & Qualification
Are you insured and bonded?
Yes. We carry $5M in liability coverage and maintain active bonding for projects up to $5 million.
Can I request your W‑9, COI, and qualification documents?
Yes. Please contact us and we’ll send you a full vendor package.
Do you provide spec sheets or cut sheets for architects?
Absolutely. We can provide CAD files, BIM objects, and technical data for all door and gate systems.
Service Area & Coverage
What areas do you serve?
We cover the entire state of Texas including DFW, Houston, San Antonio, Austin, El Paso, and surrounding rural areas.
Do you charge trip fees or service call fees?
Trip fees may apply outside the DFW area, but most maintenance programs include all travel and labor.